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Millions of RBS and Natwest customers locked out of their accounts after mobile phone banking app fails in another embarrassing meltdown
Mobile and tablet apps used by two million people
failed today
Unhappy customers took to social media to complain about the banks
RBS offered apologies and updates on its official Facebook page
It took more than an hour longer to reinstate the service
to customers who log in through Apple's iPhone and iPad.
By SEAN POULTER FOR THE DAILY MAIL
Published: 20:02 GMT, 28 March 2013 | Updated:
21:45 GMT, 28 March 2013
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Millions were shut out of their bank accounts today after another meltdown in the
computer system at the NatWest and Royal Bank of Scotland.
The mobile Apps used by two million customers to access
their accounts from iPhones, Android smartphones and tablets failed in the early morning.
People who were waking up and checking transactions and balances, or trying to
make payments, were locked out of their accounts for several hours.
Royal bank of Scotland and Natwest had issues with their smartphone and tablet apps affecting millions of people
The troubled bank, which is 82per cent owned by taxpayers, has suffered a series of technical
failures that have left customers frustrated and angry.
The bank offered apologies and updates on its official Facebook
page in an unsuccessful attempt to quell complaints and prevent people switching away.
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One angry customer wrote: ‘I've moved to Barclays after 10 years of nothing but hassle from NatWest ......
Little Britain must of got the phrase ‘computer says no'
from NatWest'.
Business and personal mobile banking customers
for Natwest, RBS, and Ulster Bank are today experiencing problems
A second said: ‘So pleased I opened a new account with someone
else on Tuesday. Natwest are useless.'
A third spoke for many, stating: ‘Hey Natwest, instead of giving your useless
bosses at the top of Natwest tower massive bonuses, try employing IT people who actually know what
they are doing.'
The RBS-Natwest group paid bonuses totalling £607 million for 2012 despite amassing losses
of some £5.2billion.
The mobile banking App which operates on the Android software system used by Samsung and others was restored around lunchtime
yesterday.
However, it took more than an hour longer
to reinstate the service to customers who log in through Apple's iPhone and iPad.
Last summer, a major computer system failure that locked millions out of current accounts cost the bank some £175 million in compensation.
In October, NatWest had to suspend a mobile phone
banking App feature called GetCash, after the service was subject to
a spate of ‘phishing' attacks by fraudsters.
The GetCash service, which allows customers to withdraw cash without using a debit
card, was later re-instated after security was beefed up.
Just three weeks ago a hardware fault prevented customers from using cash machines and
also affected online and telephone banking services.
The bank has been heavily promoting the benefits of its mobile phone banking App.
It recently unveiled a feature called Pay Your Contacts, which allows customers to send payments of up
to £100 to anyone with a Visa card, by entering their mobile number.
Mobile banking users took to Twitter to ask what was happening
A spokeswoman for consumer group Which? said the problems will raise wider questions about
‘how robust and up to date banks' IT systems are'.
She said: ‘Consumers and businesses alike rely on mobile
banking services to access their accounts and consumers will rightly
want to be assured that their money is accessible and safe
at all times.'
Laura Willoughby, of the Move your Money campaign group, said:
‘Coming just weeks after the last IT failure, this really is the last
straw for customers fed up with such unhelpful banking.
RBS is not only too big to fail, but too big to provide proper customer service as well.'
RBS blamed a technical problem that was restricted to the mobile
Apps and apologised to customers for the inconvenience.
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Welcome to Ice City: Russia plans to build frozen community
1,000 miles from North Pole... as race for Arctic minerals heats up
By WILL STEWART FOR MAILONLINE
Updated: 15:44 GMT, 24 October 2011
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Russia is to build an ultra-modern city on a frozen island deep inside
the Arctic Circle - in the Kremlin's latest move to back its claim to
vast oil and gas reserves under the polar ice cap.
Named Umka, after a popular Soviet polar bear cub cartoon hero, the initial 5,000
residents will live under a vast dome to protect themselves from
temperatures sinking below minus 30C in winter.
'This city will be of strategic importance as Russia's northern outpost,'
said architect Valery Rzhevskiy who has shown its modernistic designs to an approving Vladimir
Putin.
Extraordinary: The city will cost up to £4 billion and be built on the remote island of Kotelniy, in the
Novosibirsk archipelago, some 1,000 miles from the North
Pole
Vast: The Umka designs are based on the International Space Station but in comparison is much larger - one mile long and 800 yards wide
Sources say it is likely to house soldiers, border guards and
secret service officers, as well as scientists and
explorers, as Moscow gets serious about claiming Arctic
mineral riches.
All will enjoy a luxury lifestyle in the cocoon with
its own specially regulated temperate climate - including many
facilities to make inhabitants of other cities envious.
'We aim to have scientific laboratories, houses,
but also parks with attractions, an Aqua complex, hotels and a cathedral.
Naturally there will be schools, kindergartens, recreation zones, a hospital, and sport facilities are planned,
too,' said Rzhevskiy.
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'We want people who will be living and working here not
to realise they are in some closed space with an aggressive Arctic climate outside.'
The extraordinary venture - nicknamed 'wonder city' - will be built at a cost of up to
£4 billion on the remote island of Kotelniy, in the Novosibirsk archipelago
, some 1,000 miles from the North Pole, closer than any other Russian city.
Strong winds make it one of the most inhospitable places
on the planet, and even in summer it barely climbs over freezing
point.
Bleak: Strong winds make the area one of the most inhospitable places on the planet, and even in summer it barely climbs over freezing point
The Umka designs are based on the International Space Station, but it is vast by comparison - just short of
one mile long and 800 yards wide.
'So far it's the only project in the world with an artificial
climate and integral life support - just like on the space station. Not only
is it a new word in architecture, but in human living too.
We have used aero and space technologies while creating it.'
'So far it's the only project in the world with
an artificial climate and integral life support - just
like on the space station. Not only is it a new word in architecture, but in human living
too. We have used aero and space technologies while creating it.'
- Valery Rzhevskiy, architect
Electricity will be supplied by a floating nuclear power station. Food wise, it will be totally self-sufficient with fish and poultry farms, greenhouses, a wheat processing factory and bakeries.
'There will not be any rubbish at all, as the city
will have two factories converting all kinds into ashes.'
It will house workers for local mines and oil platforms which should pay
the costs of the development, it is claimed.
'This project is designed to work on any surface, even on the Moon if
needed,' said Rzhevskiy, one of Russia's top architects.
The ice city plans - currently with no fixed timetable for opening - comes
as all countries with territory touching Arctic waters are gearing up to make
competing demands to the United Nations over underwater mineral exploitation rights.
Western countries were stung when in 2007 Russian polar explorer Artur Chilingarov placed his country's flag in the Arctic seabed in 2007.
'We must prove the north pole is an extension of the Russian land mass,' he
said at the time.
A Canadian think tank this year even warned that 'an arms race maybe beginning', expressing concerns at the risk of conflict.
The U.S., Canada, Norway and Russia have all boosted
their naval presence in Arctic waters amid warnings of a Cold
War that could literally be cold - except perhaps at Umka.
Russia
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